If a piece reaches you broken or is not what you ordered, we replace it or refund it. Tell us within 48 hours of delivery.
What we need
An unboxing video or clear photos of the item and the packaging. Couriers require this from us, so please film the parcel as you open it.
What we cannot take back
For hygiene reasons, earrings cannot be returned unless they arrive damaged. Sale pieces are final sale.
Bangle sizes
Closed bangles cannot be resized, so please check the size guide or confirm your size with us on WhatsApp before ordering.
How to raise it
WhatsApp us with your order details and the photos. Refunds reach your account in 5–7 working days after we receive the piece back.